Effective: [05/15/23] Updated as of: [05/15/23]
Policy Statement
Juego (“ Company”, “we,” “us”) values your interest, patronage, and privacy. We have, therefore, implemented policies that govern the personal data, collection, use, storage, and security practices of the company guided by the requirements of the applicable data privacy regulations. This Privacy Notice summarizes the Company’s privacy policies and practices and applies to all services and websites owned or directly operated by the company. The applicable data privacy regulations may differ from country to country. As such, we endeavor to adjust our policies and practices to achieve the best practices in data privacy security and protection.
Scope & Consent
This Privacy Notice and our data privacy policies apply to all personal data, physical and/or digital, processed manually and/or through the company’s automated systems. By using the company’s services and/or signing up/registering with us, you are accepting the terms of this Privacy Notice, and you are consenting to the company’s collection, use, disclosure, retention, and protection of your personal data as described in this Privacy Notice. If you submit any personal information or sensitive personal information in behalf of another person, you represent that you have the authority to provide such information and to permit us to use said personal information in accordance with this Privacy Notice. If you do not wish to provide your personal data to us, the company may not be able to provide you with the products and services you request or to tell you about the products and services we offer.
Your Rights & Preferences
Under the applicable data privacy regulations, you have the following rights that the Company is obligated to protect:
How We Collect Your Personal Data
Identification and Contact Information
These may include but are not limited to, sharing special information, events, offers, and promotions via e-mail, direct mail, social media, phone, SMS, inside the mobile application (App) and similar methods.
Non-marketing Purposes
These may include but are not limited to, validating identity, conducting digital demographic or performance analysis, conducting surveys, handling reservations, purchases, and related transactions, security, and surveillance, and complying with laws and regulatory guidelines.
Communications and Opting Out
We only wish to message you, primarily via e-mail, with communications and notifications that you might find useful or want to receive. These may include but are not limited to, sharing special information, events, offers, and promotions; contacting you regarding certain reservations and inquiries, bookings, or related transactions; and regular updates for special interest groups associated with our programs. The emails we send include an opt-out mechanism within the message itself. By clicking on the unsubscribe link, you will be opted out of our mailing list at no cost.
Uses of Personal Data
Below we set forth in a table format, a description of all the ways we use your personal data as stated above, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at [contact@juego.ph] if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
What we use your personal information for Type of Our reasons Our legitimate information interests
To provide the Juego Services:
▪ To carry out our contractual obligations relating to you; including
the fulfillment of your orders and trades, the operation of your Juego account and the provision of our support services.
Submitted Information
Fulfilling contracts
Our legitimate interests
Our legal obligation
Being efficient about how we fulfill our legal and contractual duties.
Our commercial interest in providing you with a good service.
Complying with regulations that apply to us.
▪ To comply with legal and/or
regulatory requirements; including, but not limited to anti-money laundering requirements.
Submitted Information
Device Information
Third Party Information
Our legitimate interests
Our legal obligation
Complying with regulations that apply to us.
To combat against fraud:
Submitted Information
Device Information
Third Party Information
Fulfilling contracts
Our legitimate interests
Our legal obligation
As part of Juego’s efforts to keep our Services safe and secure.
To help Juego to market and provide services that interest you:
Submitted Information
Device Information
Third Party Information
Our legitimate interests
Developing products and services for existing customers and any applicable fees in relation to them.
Defining types of customers for new products or services.
Being efficient about how we fulfil our legal and contractual duties.
Seeking your consent when we need it to contact you.
To keep the Juego Services available and properly functioning;
Fulfilling contracts
Our legitimate interests
Our legal obligation
To administer internal operations necessary to Juego Services, including troubleshooting, data analysis, testing, research, statistical, and survey purposes;
To notify you about changes to our service, changes to our terms and policies, and as part of our efforts to keep the Juego Services, safe and secure.
Submitted Information
Device Information
Being efficient about how we fulfill our legal and contractual duties.
Complying with regulations that apply to us.
To Whom We May Share Your Information
We may share your personal information with selected third parties including:
We may disclose your personal information to third parties when:
We sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets in order to continue the services for which you have contracted;
We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the Juego Terms of Service and other applicable agreements; or to protect the rights, property, or safety of Juego, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction;
We conduct or cooperate in investigations of fraud or other illegal activity whenever we believe it is reasonable and appropriate to do so;
We seek to prevent and detect fraud and crime;
We receive a lawful subpoena, warrant, court order, or as otherwise required by law;
We seek to protect Juego from financial and insurance risks;
We seek to recover debt or in relation to your insolvency; and
We seek information necessary to maintain or develop customer relationships, services
and systems. to maintain a published list of all of the third parties with whom we share your personal i
We do
information with, as this would be heavily dependent on your specific use of our Services. However, if you would like further information about who we have shared your personal information with, or to be provided with a list specific to you, you can request this by writing to at [contact@juego.ph].
How We Store & Secure Your Personal Information
We store information collected through our website on secure servers, protected by industry-standard security measures, designed to prevent confidentiality, integrity, or availability breaches. We are encrypting sensitive information such as credit card or debit card numbers, mobile numbers, email addresses, usernames, and passwords stored in our databases. Only the application will be able to decrypt such information provided with a high level of security of user access in which all events or activities are being logged in the secured server.
However, we have no control and therefore cannot enforce the same amount of security on any of the devices that you use to access our site, or to send us information via e-mail, messaging apps, or our website. We are therefore not responsible for the security and protection of information that may have been intercepted prior to our receipt of your personal data.
The company retains your personal data, in manual and/or electronic form, as long as it is necessary and relevant for its operations. We have also established a record management framework that serves as a guideline on when and how to dispose of your personal data.
Third-Party Links/Sites
We are not responsible for the privacy policies and procedures of third-party sites that may link to the company’s website, or that the company may link to as part of past or present business relationships or initiatives. Please review the privacy policies of any linked sites you visit before using – or providing information to – any of those sites.
Profiling and automated decision making
We may in some instances use your personal data, such as your country of residence and transactions and player history, to better address your needs. For example, if you frequently play a specific game, we may use this information to inform you of new product updates or features that may be useful for you. When we do this, we take all necessary measures to ensure that your privacy and security are protected, and we only use anonymous or de-identified data.
We may use Automated Decision Making (ADM) to improve your experience or help fight financial crime. For example, so that we can provide you with a fast and efficient service, we may use ADM to verify your identity documents, or to confirm the accuracy of the information you have provided to us. None of our ADM processes have legal effects on you. In any event, no decision with legal effects on you shall be made solely on the basis of automated processing without your informed and express consent.
Email Communications
Subject to applicable laws and regulations, we may from time to time send communications promoting services, products, facilities, or activities to you using information collected from you. When you create a Juego Account you are agreeing to opt-in to all communications from us. We will provide you with an opportunity to opt-out of newsletter communications. We will never provide your Personal Information to third parties for direct marketing or other unrelated purposes without your written consent. Unfortunately, we are unable to allow you to opt-out of the emails we send you for certain legal or administrative purposes.
Cookies
You may decline session cookies if your browser or browser add-on permits but choosing to remove or disable our cookies may interfere with your use and functionality of the Juego Services.
Right of Rectification
You have the right to correct any personal information We hold on you that is inaccurate, incorrect, or out of date.
Right of Erasure
You have the right to ask us to delete your data when it is no longer necessary, or no longer subject to a legal obligation to which Juego is subject to.
Portability
You may have the right to transfer certain personal data between data controllers, for example, to move your account details from one online platform to another.
Location Information
You may be able to stop the collection of location information through your device settings or by following the standard uninstall process to remove our applications from your device; however, because such data is used by us to meet legal requirements, as well as for ongoing fraud and risk monitoring purposes, choosing to remove or disable location services may interfere with your use and functionality of the Juego Services.
Access to information
Subject to applicable laws, you may have the right to access information we hold about you. Your right of access can be exercised in accordance with the relevant data protection legislation. For further information, please contact contact@juego.ph
Updates To This Privacy Notice
The company reserves the right to revise this Privacy Notice at any time. Any changes shall become effective upon posting the revised Privacy Notice on the website or the App. Your use of the company's services following these changes means that you accept the revised Privacy Notice.
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